Compliant Policy

Bylo Createch LLC ("Bylo Createch," "we," "us," or "our") is committed to providing a positive experience for users of our Youfanly platform (the "Service"). This Complaint Policy ("Policy") outlines the procedures for submitting and resolving complaints about the Service.

1. Submission of Complaints

(a) Types of Complaints:

Complaints may relate to any aspect of the Service, including but not limited to usability issues, technical problems, billing disputes, or violations of our Terms of Service.

(b) How to Submit:

Complaints should be submitted in writing to our designated complaint handling team at [complaint email]. Please include a detailed description of the issue and any relevant supporting documentation.

2. Acknowledgment and Resolution

(a) Acknowledgment:

We will acknowledge receipt of your complaint within 3 - 5 business days of receiving it.

(b) Investigation:

We will investigate your complaint thoroughly and promptly, taking into account all relevant information and circumstances.

(c) Resolution:

We will make every effort to resolve your complaint to your satisfaction. Depending on the nature of the complaint, this may involve providing a solution, offering a refund or credit, or taking other appropriate action.

3. Escalation Procedure

If you are not satisfied with the resolution of your complaint, you may request escalation to a higher level of management by contacting [email protected]. We will review your complaint again and make every effort to address any remaining concerns.

4. Communication

We will keep you informed of the status of your complaint and any progress made towards resolution. If additional information or clarification is required, we will reach out to you promptly.

5. Confidentiality

We will treat all complaints and related information with confidentiality and will only disclose information to those individuals who need to know for the purpose of resolving the complaint.

6. Record Keeping

We will maintain records of all complaints received and their resolution in accordance with applicable laws and regulations.

7. Contact Us

If you have any questions about this Policy or wish to submit a complaint, please contact our designated complaint handling team at [email protected].